Shipping & FAQ

Australia-wide Delivery
We ship to all states and territories across Australia.

Free Shipping
Enjoy free shipping on all orders over A$90. For orders under A$90, shipping costs are calculated at checkout based on your location and order weight.

Order Processing
Orders are typically processed within 1–3 business days. During peak periods (Mid-Autumn Festival, Christmas), processing may take slightly longer.

Delivery Time
Delivery usually takes 3–7 business days after dispatch depending on your location. Remote areas may require additional time.

1. Are these authentic Imperial Patisserie products?

Yes. All products are sourced directly from Imperial Patisserie in Hong Kong through our official Australian distributor.

2. Are all products available year-round?

Mooncakes are seasonal, typically available during the Mid-Autumn Festival period. Egg rolls, palmiers, and other pastries are generally available throughout the year. Check each product page for current availability.

3. What is the shelf life of your products?

Shelf life varies by product. Please refer to the best-before date on the packaging or the product description page for details. Most products have a shelf life of 3–6 months when stored correctly.

4. How should I store the products?

Store in a cool, dry place away from direct sunlight. Once opened, consume within the timeframe indicated on the packaging.

5. Do your products contain allergens?

Some products may contain wheat, eggs, milk, soy, or nuts. Please review the product description and packaging carefully before purchasing. If you have specific allergy concerns, contact us and we'll be happy to help.

6. Are these products suitable for gifting?

Absolutely. Our mooncakes and pastries feature premium packaging and are ideal gifts for Mid-Autumn Festival, Lunar New Year, corporate occasions, and special celebrations.

7. Can I place a corporate or bulk order?

Yes. For corporate gifting or bulk orders, please visit our Corporate Orders page or email us at auimperialpatisserie@gmail.com.

8. Can I return or exchange food products?

Due to food safety regulations, we are unable to accept returns for change of mind. If your order arrives damaged or there is a quality issue, please contact us within 48 hours of delivery and we will resolve it promptly.